The Five Steps of a Restorative Dialogue

1. FACTS: Understanding the facts of the Incident

  • What happened?

2. CONTEXT: Understanding the Context of the incident / Needs of those involved

  • What’s going on?
  • What were you thinking at the time? Feeling?
  • What did you need when you did this / this happened to you?

3. IMPACT: Identifying who has been affected and how have they been affected

  • Did I hurt them physically or hurt their feelings or both? \
  • Did I embarrass the other person?
  • Did I waste the teachers (and class’) time?
  • Did I make work for others because of my actions?

How / what do you feel? How / what are others feeling?

What do you need now? What do you think the other person(s) need?

4. ACCOUNTABILITY: Repairing the Harm – repairing relationships

What needs to happen to fix this?

  •  To make things right with the person or people who I hurt/harmed;
  •  To repair physical damages I may have caused;
  •  To make up for time I took from the teacher or class.

What do you need to do to be responsible for the harm you caused?

What needs to be done to make sure this doesn’t happen again?


  • Create a written agreement when appropriate.
  • Report to anyone who should know about the agreement.
  • Follow up with all who are appropriate to be sure the agreement is followed and completed and that everyone is okay.